All Policies - Terms, Conditions, AUP, Privacy, Disclaimer, Legal Disclosures, Shipping, Delivery, Warranties, Returns, Accessibility

Last Updated: July 10, 2025

Introduction

Welcome to Simply Smart and our partners. These terms and conditions govern your use of our websites and the purchase of products and services from us.

Acceptance of Terms

By accessing or using our websites, you agree to abide by these terms and conditions and all applicable laws and regulations.

Use of Website

Users may browse and purchase products/services on our websites. Unauthorized access, modification, or interference with the websites’ functionality is prohibited. We reserve the right to terminate access for violations.

Orders and Payments

Orders can be placed through our websites. Pricing, payment methods (including accepted credit cards and gateways), taxes, and any fees including restocking fees are clearly outlined at checkout.

Order Acceptance Policy

Receipt of an order confirmation does not constitute acceptance of the order or an offer to sell. Simply Smart and partners reserve the right to accept or decline any order at any time after receipt. All orders require pre-approval with an acceptable payment method before shipment.

Prices

Prices are shown in Canadian Dollars and exclude taxes unless otherwise noted. Shipping, handling, and additional services (e.g. insurance) are extra. Prices charged are those at order time.

Typographical Errors

We strive for accuracy but do not guarantee against errors, inaccuracies, or omissions. We reserve the right to correct errors and cancel orders for incorrect listings.

Shipping

We ship within Canada. Shipping costs and delivery times are specified at checkout. International shipping may incur additional fees and customs duties. We do not guarantee delivery dates. Liability for shipment damage is limited to carrier terms.

Returns and Refunds

Our return policy allows returns within up to one year as specified on our Returns & Warranty page. Products must be in original condition. Refunds are issued to the original payment method.

Intellectual Property

All website content—including text, images, logos, and software—is owned by Simply Smart, our partners, or licensors and protected by copyright laws. Users may not reproduce, distribute, or create derivative works without prior consent.

Privacy Policy

Use of our websites is governed by our Privacy Policy. By using the websites, you consent to the collection, use, and disclosure of personal information as described there.

Limitation of Liability

Simply Smart and partners’ liability is limited to the purchase price. We are not liable for indirect, incidental, or consequential damages. Some jurisdictions do not allow such limitations, so they may not apply to you.

Governing Law

These terms are governed by the laws of North America. Disputes will be resolved exclusively by courts in North America.

Changes to Terms

We may update these terms at any time. Changes are effective immediately when posted. It is your responsibility to review periodically.

Contact Information

Contact details are on the Contact page. For inquiries:
Email: tech.simplysmart@gmail.com
Phone: 343-550-4950
Email: tech.simplysmart@gmail.com

User Responsibilities

Users must keep account information confidential and are responsible for all account activities. Notify us immediately of unauthorized use or security breaches.

Product or Service Descriptions

Descriptions are approximate and for convenience only. We do not warrant they are accurate, complete, or error-free.

Dispute Resolution

We strive to resolve issues fairly and reasonably.

Security Measures

We implement reasonable security measures but cannot guarantee protection against unauthorized third parties.

Additional Legal Disclaimers

We reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders at our discretion. We may impose limits on features or restrict access without notice.

Customer Support

Contact us for support via phone, email, or chat. We aim to address concerns promptly.

No Modification

Any additional or altered terms appended to an order are void unless agreed in writing.

Severability

If any provision is invalid or unenforceable, the rest remain in effect.

Community Guidelines

Users participating in forums or community features must adhere to respectful conduct and relevant discussions. Moderation policies will be enforced to maintain a positive environment.

Last Updated: July 10, 2025

Introduction

Welcome to the Acceptable Use Policy for Simply Smart and our partners. This policy governs acceptable use of our websites and services. By using our sites, you agree to comply with this policy and Terms and Conditions.

Prohibited Activities

Users must not:

• Violate laws or third-party rights.
• Use sites in ways that impair functionality or other users’ experience.
• Attempt unauthorized access to sites, accounts, or networks.
• Engage in data mining, scraping, or extraction.
• Post unlawful, harmful, threatening, abusive, defamatory, vulgar, obscene, harassing, hateful, or objectionable content.
• Upload viruses or malicious code.

User Responsibilities

Users must:

• Maintain confidentiality of account credentials.
• Be responsible for activities under their accounts.
• Notify Simply Smart immediately of unauthorized account use or security breaches.

Content Standards

Content posted or transmitted must:

• Comply with laws and regulations.
• Not infringe intellectual property rights.
• Not be defamatory, obscene, abusive, offensive, hateful, violent, or otherwise objectionable.

Intellectual Property

All rights to site content belong to Simply Smart, partners, or licensors. Users may not reproduce, distribute, modify, create derivative works, publicly display, or transmit content without consent.

Privacy

Use of the site is governed by our Privacy Policy. Use implies consent to information collection and use.

Additional Considerations

• We employ industry-standard data security measures.
• We welcome customer feedback and provide complaint resolution processes.
• Customers should responsibly use and maintain purchased products.
• We aim to comply with accessibility standards for users with disabilities.
• We promote environmental sustainability and responsible recycling.
• The AUP is governed by laws of North America.
• Users will be notified of AUP changes via email or website announcements.
• We use third-party services for payments and analytics, subject to their policies.
• We provide education and resources for product usage and maintenance.
• The AUP will be updated to reflect new technologies or services.
• We strive for accuracy in product info but reserve rights to correct errors.
• Shipping and delivery details are provided at checkout or by customer support.
• Our return and refund policy is clear and accessible.
• Customer support is available via multiple channels.
• Warranties come with applicable products; contact us for details.
• Users are encouraged to follow product usage guidelines.
• Community guidelines apply where forums or communities exist.
• Promotions and discounts have specific terms.
• Compliance with consumer protection and electronic transaction laws is observed.

Enforcement

Simply Smart reserves the right to suspend or terminate accounts, remove content, or take legal action as necessary.

Changes to This Policy

Changes to the AUP are effective immediately when posted. Continued use implies acceptance.

Contact Information

Questions or concerns can be directed to:
Phone: 343-550-4950
Email: tech.simplysmart@gmail.com

Last Updated: July 10, 2025

Introduction

Welcome to Simply Smart. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services (collectively, the "Site"). Please read this policy carefully. By accessing or using the Site, you agree to this Privacy Policy. If you do not agree, please do not use our Site.

Information We Collect

We may collect information about you in various ways, including:

• Personal Data: Identifiable information such as your name, shipping address, email, phone number, and demographic details you provide voluntarily through account registration, purchases, surveys, or communications.
• Derivative Data: Automatically collected technical information such as IP address, browser type, device information, operating system, pages viewed, access times, and referrer URLs.
• Financial Data: Payment details like credit card number, card type, expiration, and billing information collected during purchases or refunds.
• Mobile Device Data: Device ID, model, manufacturer, and location data when accessing via mobile devices.
• Contest & Survey Data: Information you provide when entering contests, giveaways, or responding to surveys.

How We Use Your Information

We use your information to:

• Create and manage your account.
• Process orders, payments, refunds, and send confirmations.
• Administer promotions, contests, and sweepstakes.
• Send newsletters, targeted offers, and marketing communications (with your consent).
• Provide customer support and respond to inquiries.
• Prevent fraud and ensure security of transactions.
• Analyze and improve our Site and services through aggregated, anonymized data.
• Comply with legal obligations and enforce our Terms.

Disclosure of Your Information

Your information may be disclosed:

• By Law or to Protect Rights: To respond to legal requests, investigate violations, or protect safety and property.
• Third-Party Service Providers: To trusted partners handling payments, hosting, analytics, marketing, and customer service on our behalf.
• Marketing Communications: With your consent, to third parties for marketing purposes.
• Interactions With Other Users: Information you share in public forums or social features on the Site.
• Business Transfers: In connection with mergers, sales, or transfers of business assets.

Data Security

Simply Smart employs administrative, technical, and physical safeguards including encryption, secure servers, and access controls to protect your information. However, no method of transmission or storage is 100% secure; we cannot guarantee absolute security.

Data Retention

We retain personal information only as long as necessary for the purposes outlined, or as required by law. Once no longer needed, data is deleted or anonymized securely.

Policy for Children

We do not knowingly collect information from children under 13 without parental consent. If we learn that we have collected such data, we will delete it promptly. Contact us if you believe we have information from a child under 13.

Your Privacy Rights

Depending on your jurisdiction, you may have rights including:

• Accessing your personal data.
• Correcting inaccuracies.
• Requesting deletion.
• Data portability.
• Objecting to processing.

To exercise these rights, please contact us at tech.simplysmart@gmail.com.

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience, analyze Site traffic, and deliver personalized content and ads. You can manage or disable cookies via your browser settings, though some functionality may be impacted.

Third-Party Links and Services

Our Site may link to third-party websites or services with separate privacy policies. We are not responsible for their practices and encourage you to review their policies before providing personal information.

International Data Transfers

Your information may be processed or stored outside your country, including Canada and the U.S., in compliance with applicable laws and safeguards.

Changes to This Privacy Policy

We may update this Policy as needed. Material changes will be posted here with an updated date. Continued use of the Site after changes means you accept the new Policy.

Contact Us

For privacy questions or concerns, reach us at:
Email: tech.simplysmart@gmail.com
Phone: 343-550-4950

(formerly Ottawa PC, Whodis Wireless & Partners)

Last Updated: July 10, 2025

Introduction

• Welcome to Simply Smart, formerly known as Ottawa PC and Whodis Wireless. The information provided on our websites is for general informational purposes only. While we strive to keep the information up to date and correct, we make no representations or warranties of any kind about the completeness, accuracy, reliability, suitability, or availability with respect to the website or the information, products, services, or related graphics contained on the website. Any reliance you place on such information is strictly at your own risk.

Limitation of Liability

• In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of our websites.

External Links Disclaimer

• Our websites may contain links to third-party websites and applications that are not under our control. We have no control over the nature, content, and availability of those sites. The inclusion of any links does not imply endorsement or recommendation of the views expressed within them.

Professional Advice Disclaimer

• The information provided on our websites is not intended to constitute professional advice. It is provided for general informational purposes only and does not constitute legal, medical, financial, or other professional advice.

Product Information Accuracy

• While we strive to provide accurate product descriptions and specifications, details such as availability, pricing, and features may change without notice. We do not warrant that product descriptions or other content on this site are accurate, complete, reliable, current, or error-free.

Technical Advice Disclaimer

• Any technical advice or troubleshooting tips provided on our websites are for general guidance only. Users should consult qualified professionals for specific technical issues or concerns related to products purchased from us.

Product Performance Guarantee

• We guarantee the performance of our products. We ensure that each product is thoroughly researched and tested to meet our high standards.

Third-Party Product Disclaimer

• Some products on our websites may be third-party products. We are not responsible for the performance, warranty, or support of these products. Please refer to the manufacturer's warranty and support policies for such products.

Availability of Products

• Product availability on our websites is subject to change without notice. Placing an order does not guarantee availability until confirmed by us.

Legal Jurisdiction

• This Disclaimer shall be governed by and construed in accordance with the laws of [Your Jurisdiction]. Any disputes relating to this Disclaimer shall be subject to the exclusive jurisdiction of the courts in [Your Jurisdiction].

Changes to This Disclaimer

• We may update this Disclaimer from time to time. We will notify you of any changes by posting the new Disclaimer on this page. You are advised to review this Disclaimer periodically for any changes.

Contact Us

• If you have any questions about this Disclaimer, please contact us:
•  Email: tech.simplysmart@gmail.com
•  Phone: 343-550-4950

Last Updated: July 10, 2025

At Simply Smart, we are committed to transparent, fair, and fully compliant business practices across all Canadian provinces and territories. We proudly serve all Canadians while respecting the unique legal requirements in each region.

1. Consumer Protection Legislation

We strictly adhere to the consumer protection laws applicable in every province and territory, including but not limited to:

• Ontario: Consumer Protection Act, 2002
• Quebec: Consumer Protection Act (Loi sur la protection du consommateur)
• Alberta: Consumer Protection Act and Consumer Bill of Rights
• British Columbia: Business Practices and Consumer Protection Act
• Manitoba: Consumer Protection Act and Business Practices Act
• Saskatchewan: Consumer Protection and Business Practices Act
• Nova Scotia: Consumer Protection Act
• New Brunswick: Consumer Protection Act
• Prince Edward Island: Consumer Protection Act
• Newfoundland and Labrador: Consumer Protection and Business Practices Act
• Yukon: Consumer Protection Act
• Northwest Territories: Consumer Protection Act
• Nunavut: Consumer Protection Act

These laws cover areas such as advertising, warranties, unfair business practices, cancellation rights, and more.

2. Language Requirements (Quebec)

In compliance with Quebec’s Charter of the French Language (Bill 101), all consumer contracts, terms of service, warranties, and disclosures provided to Quebec residents are available in French. Customers in Quebec have the right to receive all communications and documents in French.
If you are a Quebec resident and prefer to receive information in French, please contact us at tech.simplysmart@gmail.com.

3. Consumer Rights and Protections

Depending on your province or territory, you may have specific legal rights, including but not limited to:

• Cooling-Off Periods: The statutory right to cancel certain contracts within a specified timeframe.
• Right to Cancel / Return: Simply Smart honors these rights in addition to our standard return policies. Please consult your provincial consumer protection office for details.
• Unfair Practices Protection: Safeguards against misleading advertising, high-pressure sales tactics, and false representations.
• Warranties: Statutory warranties that ensure products are of acceptable quality and fit for their intended purpose.
• Dispute Resolution: Access to dispute resolution mechanisms, including mediation, arbitration, or court proceedings in accordance with provincial regulations.

4. Electrical and Electronic Equipment Regulations

Products sold by Simply Smart comply with federal and provincial regulations governing electrical and electronic equipment, including proper recycling and disposal instructions.
Residents of provinces with specific environmental laws—such as Quebec and British Columbia—can find additional relevant details on our website or by contacting us.

5. Privacy Notice for Canadian Provinces

Simply Smart complies fully with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy laws. We collect, use, and protect your personal information according to these regulations.
Specific privacy rights and obligations may vary by province. For detailed information, please refer to our Privacy Policy or contact us directly.

6. Contact Information

If you have any questions or concerns regarding these legal disclosures or your rights as a consumer, please reach out to us:
📧 Email: tech.simplysmart@gmail.com
📞 Phone: 343-550-4950
We are committed to assisting you and ensuring your satisfaction.

(formerly Ottawa PC, Whodis Wireless & Partners)

Last Updated: July 10, 2025

Shipping Methods

We use a variety of shipping methods depending on product source and destination:

• Amazon Fulfilled Items: These items will be shipped via Amazon’s chosen carriers and timelines.
• Directly Sourced Items: Shipping typically takes 1 to 14 business days, with an average delivery time of approximately 5 business days.

Local Delivery (Ottawa Area)

We offer local delivery within Ottawa for eligible orders.

• Delivery options and fees, if any, will be clearly presented at checkout.
• Local deliveries are generally completed within 1–3 business days, depending on availability and scheduling.

Pickup Options

Customers may choose to pick up their orders from either of our two convenient locations:

• Centertown, Ottawa
• Bayshore, Ottawa
•  Pickup details, including hours and instructions, will be provided after order confirmation.

Canadian and International Shipping

• We ship across Canada with reliable carriers to ensure timely delivery.
• For international orders (outside Canada), customers are responsible for any customs duties, taxes, and fees imposed by their country. Please check local regulations before ordering.

Shipping Costs

• Shipping fees vary based on order size, delivery method, and destination.
• We offer free shipping on orders over [Insert Threshold Amount].
• Shipping costs will be calculated and displayed during checkout before you finalize your purchase.

Delivery Notifications and Tracking

• Once your order ships, you will receive an email with tracking information.
• You can track your package online using the carrier’s tracking system to stay updated on your delivery status.

Shipping Restrictions

• Certain items may have shipping restrictions due to safety, legal, or carrier limitations (e.g., hazardous materials, batteries).
• If any items in your order cannot be shipped to your address, you will be notified promptly.

Delivery Guarantees

• While we strive to deliver within the estimated timelines, unforeseen delays can occur (e.g., weather, carrier issues).
• We do not guarantee delivery on specific dates but will work with carriers to ensure timely delivery and keep you informed.

Packaging

• We package all orders securely to protect your items during transit.
• Fragile or sensitive products receive special packaging to minimize risk of damage.

Returns Related to Shipping

• If your order arrives damaged, incorrect, or incomplete, please contact us within [Insert Number] days to initiate a return or replacement.
• Our full Return Policy outlines conditions and procedures for shipping-related returns.

Refund Processing

• Refunds for eligible returns are typically processed within 3–6 business days after we receive the returned item.
• For in-person returns, cash refunds are available upon request.

Restocking Fees

• A restocking fee may apply to returns of non-defective items, including those that have been opened or used.
• Restocking fees, if any, will be clearly communicated during the return process.

Additional Provisions

International Orders Not Prioritized

While we technically support international shipping, our core business focuses on Canadian customers. We recommend international customers contact us prior to placing an order to ensure availability and service eligibility.

Delivery Time Estimates

Estimated delivery time for most orders is 1–5 business days, though this may vary by product, location, and season. Fulfillment delays caused by third-party carriers will be reflected in the tracking updates provided.

Handling Delays and Notifications

Any known delays or fulfillment disruptions will be communicated directly in the shipping confirmation email or within your order dashboard.

Pickup Identification Requirements

For in-person pickups, customers may be required to present a valid government-issued photo ID and the order confirmation email or code. This helps ensure order security.

Preferred Delivery Partners

Depending on the order type and location, your order may be delivered using one of our trusted partners:

• Doordash
• Canada Post
• Grasshopper
• Dragonfly
• And more!

Contact Us

For shipping inquiries, contact us at:
📧 Email: tech.simplysmart@gmail.com
 📞 Phone: 343-550-4950

Last Updated: July 10, 2025

The Simply Smart Guarantee

At Simply Smart & Partners, we believe great tech should come with great peace of mind. That’s why our return, warranty, and upgrade policies go beyond what you'd find at Canada Computers, Best Buy, or Amazon — with real flexibility, real value, and no hidden costs.

7-Day Satisfaction Guarantee

If a product doesn’t meet your expectations, return it within 7 days in the same condition. Perfect for things like:

• The keyboard feel of a laptop
• The weight or size of a device
• The sound quality of earbuds for your music taste
• The fit and comfort of wearable tech like smartwatches

31-Day Defect Warranty

If there's an issue that wasn't mentioned in the listing, contact us within 31 days for:

• A direct replacement or
• 100% store credit toward any other item

Extended warranties available upon request.

The SmartSwap Guarantee (1-Year Return & Upgrade Program)

Stay current without losing value. Within 12 months, you can:

Standard Upgrade (Store Credit):

• Get 20–80% of your original value toward something else
• Even in month 12, receive at least 20% if your item is in resellable condition

Cash Back Return:

• Get 5–80% of your original value refunded in cash
• Even in month 12, 5–10% is guaranteed

Free Upgrade if Replaced

If we stop carrying your product and replace it with a new “Best Of” model within the same year, you qualify for a free replacement — just return your item in working, sellable condition.
A small fee may apply if packaging or accessories are missing.

Out-of-Box Defects (DOA)

If something arrives damaged or non-functional, notify us within 48 hours for a priority replacement or refund — no questions asked.

General Return Conditions

• Items must include all original packaging, accessories, and any extras
• Items cannot be damaged, missing parts, or tampered with
• Any outstanding balances must be cleared before processing a return or warranty
• No restocking fees for like-new items

Return Shipping

• If the issue is on our end (e.g. wrong item or defect), return shipping is free
• If it’s a change of mind, customer covers return shipping

Exceptions (Non-Returnable Items)

• Opened software, digital licenses, or gift cards
• Personal hygiene items that have been opened (e.g. earbuds, headphones)
• Products damaged or missing parts due to misuse

Manufacturer Warranties

Many new items are also protected by official manufacturer warranties. If applicable, we’ll help you submit a claim or reach out directly on your behalf.

How to Start a Return or Warranty Claim

We aim for flexible, one-on-one support tailored to your needs. If you require help due to special circumstances (e.g. health conditions), we’re happy to arrange pickup.

📍 Please contact us through the Contact Us page for the fastest response.

Last Updated: July 10, 2025

At Simply Smart, we are dedicated to making technology accessible for everyone, including individuals with disabilities and seniors. Beyond ensuring our website meets accessibility standards, we offer a curated selection of smart devices designed to improve independence, safety, and quality of life for people with diverse needs.

Our Commitment

• We strive to comply with the Accessibility for Ontarians with Disabilities Act (AODA) and the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA, ensuring our digital content is usable by all.
• Our product range includes specialized smart technology that supports mobility, communication, health monitoring, and daily living for people with disabilities and elderly users.

Measures We Have Taken

• Website features include clear navigation, keyboard accessibility, alt text for images, and compatibility with assistive technologies.
• We actively test and update our site to maintain accessibility standards.
• Our team is available to assist with product recommendations and support tailored to individual accessibility needs.

World’s Best Health Monitoring

Our smartwatches feature advanced health metrics like the PAI (Personal Activity Intelligence) score, which research shows can reduce the risk of cardiovascular disease by 30% and increase lifespan by up to 5 years. This makes Simply Smart devices powerful tools for proactive health management—especially beneficial for seniors and those with health concerns.

Feedback & Assistance

If you experience any barriers while using our site or require assistance selecting smart devices suited to your needs, please contact us. We are committed to helping you find the right solutions.

📧 Email: tech.simplysmart@gmail.com
📞 Phone: 343-550-4950
We gladly provide information in alternative formats upon request.