Warranty & SmartSwap

Last Updated: August 1, 2025

At Simply Smart & Partners, we believe great tech should come with great peace of mind. That’s why our return, warranty, and upgrade policies go beyond what you'd find at Canada Computers, Best Buy, or Amazon — with real flexibility, real value, and no hidden costs.

If a product doesn’t meet your expectations, return it within 7 days in the same condition. Perfect for things like:

• The keyboard feel of a laptop
• The weight or size of a device
• The sound quality of earbuds for your music taste
• The fit and comfort of wearable tech like smartwatches

If there's an issue that wasn't mentioned in the listing, contact us within 31 days for:

• A direct replacement or
• 100% store credit toward any other item

Extended warranties available upon request.

Stay current without losing value. Within 12 months, you can:

Standard Upgrade (Store Credit):

• Get 20–80% of your original value toward something else
• Even in month 12, receive at least 20% if your item is in resellable condition

Cash Back Return:

• Get 5–80% of your original value refunded in cash

Even in month 12, 5–10% is guaranteed

Free Upgrade if Replaced

If we stop carrying your product and replace it with a new “Best Of” model within the same year, you qualify for a free replacement — just return your item in working, sellable condition.

A small fee may apply if packaging or accessories are missing.

If something arrives damaged or non-functional, notify us within 48 hours for a priority replacement or refund — no questions asked.

• Items must include all original packaging, accessories, and any extras
• Items cannot be damaged, missing parts, or tampered with
• Any outstanding balances must be cleared before processing a return or warranty

No restocking fees for like-new items.

• If the issue is on our end (e.g. wrong item or defect), return shipping is free
• If it’s a change of mind, customer covers return shipping

• Opened software, digital licenses, or gift cards
• Personal hygiene items that have been opened (e.g. earbuds, headphones)
• Products damaged or missing parts due to misuse

Many new items are also protected by official manufacturer warranties. If applicable, we’ll help you submit a claim or reach out directly on your behalf.

We aim for flexible, one-on-one support tailored to your needs. If you require help due to special circumstances (e.g. health conditions), we’re happy to arrange pickup.

📍 Please contact us through the Contact Us page for the fastest response.