How it Works

At Simply Smart, we’ve built a clear and straightforward path to help you find, buy, and enjoy the best tech — without the hassle or confusion. Here’s how it works:

1. Explore & Discover

• Hand-Selected Tech: From smartwatches and earbuds to smart home gear, smart pet devices, the most unique gadgets you’ve never seen, and PCs in four tiers (Entry, Medium, High, Ultra), we carefully test and choose only the very best products.
• Easy Comparisons: We cut through the specs and hype with straightforward info and console-style PC tier guides so you can pick what fits your lifestyle and budget.

2. Shop with Confidence

• Hundreds of Hours of Testing: We personally test thousands of devices annually. Only the top 10–20 products in each category make the cut, giving you the best value and performance.
• Transparent Pricing: Our gadget prices include the cost of this extensive research, so they may be slightly higher than Amazon’s. However, our PCs and laptops are consistently priced below Amazon, Best Buy, and Canada Computers — no surprises.
• Guarantees That Protect You: Enjoy our 7-day satisfaction guarantee, 31-day product warranty, and industry-first SmartSwap program for upgrades and trade-ins. (See our Simply Smart Guarantee for full details.)

3. Place Your Order & Receive Fast Shipping

• Smooth Checkout: Safe and secure payment options make buying simple.
• Reliable Delivery: We ship your order within 1–5 business days, with return support included for eligible warranty or defect issues.
• Damaged or Dead on Arrival? Contact us within 48 hours for a replacement or refund.

4. Upgrade Anytime with SmartSwap

• Trade-In Program: Want the latest gear? Trade in eligible products within 12 months for up to 80% back, depending on condition and timing.
• Free Replacement Upgrades: If we discontinue a product and release a newer model within the same year, swap your item for the new version at no cost (if it’s in resellable condition).
• Easy Process: Start upgrades online or by contacting support — no restocking fees or hidden charges.

5. Benefit from Our Digital Services

• Free Websites & APPS: We build your business website and convert it into a mobile app at no cost. We also sync your inventory to social media platforms and teach you how to maintain it — all for free and with no hidden costs.
• Affordable Paid Automation Solutions: Prefer hassle-free marketing, email, and maintenance? Our optional automation services cost less than hiring someone hourly, with full control in your hands.

6. Support That’s Always Here

• 24/7 Customer Assistance: Reach out any time by phone or email — we’re here to help with questions, returns, or special accommodations.
  
• Tech Concierge Service: We will come evaluate your home, office, shop, or business' tech and help find you the BEST prices on Upgrades!
  
• E-Waste Pickup Coming Soon: We’re working toward launching a free pickup and refurbishment service so that gently used tech can be repaired and donated to communities in need.
• Proudly Canadian: Locally rooted with a mission to make tech affordable, responsible, and refreshingly simple for everyone.

Common Questions

Q: What if I don’t like my purchase?
A: Return within 7 days for a full refund if the item is in original condition. See our Simply Smart Guarantee for full details.
Q: How does SmartSwap work?
A: Trade in eligible tech within 12 months for up to 80% credit towards your next purchase. If a product is replaced by a newer model within the same year, upgrade free of charge.
Q: Are your prices competitive?
A: Yes! We spend hundreds of hours testing to ensure quality. Our gadgets reflect this research investment, but PCs and laptops are always priced below major retailers.
Q: How fast is shipping?
A: Orders ship within 1–5 business days. Contact us ASAP if your item arrives damaged or dead on arrival.
Q: Do you offer support after purchase?
A: Absolutely. We provide 24/7 support and easy returns.
Ready to experience Simply Smart?
Start shopping today and enjoy tech that’s tested, trusted, and designed to simplify your life.