Simply Sync: Support - 24 Hour Customer Service Agent

The Customer Support Worker that Never Sleeps

Customer Conversations • Lead Qualification • Ticket Routing • Action Execution  • Compatible with 88 Languages

Sync Support is the customer-facing AI agent layer inside Simply Sync.

It deploys action-capable AI support agents that don’t just answer questions — they retrieve data, trigger workflows, update systems, qualify leads, and route issues across your business stack.

This is customer support built on automation infrastructure — not scripted chat.

What Sync Support Is (and Is Not)

Sync Support is:

• ✅ A network of AI support agents connected to your systems

• ✅ Trained on your real business data and documentation

• ✅ Capable of taking actions, not just responding

• ✅ Logged, auditable, and controllable

Sync Support is not:

• A static FAQ bot

• A decision tree

• A generic AI chat widget

• A “hope it answers right” system

It is operational customer service.

How Sync Support Works (System-Level)

Sync Support agents sit on top of the Sync Platform orchestration layer, which means every conversation can:

1. Receive user input (chat, form, embed)

2. Interpret intent using AI classification

3. Pull live data from connected apps or tables

4. Decide what action is allowed

5. Execute workflows

6. Log the outcome

7. Escalate to humans when needed

This mirrors how modern AI chatbot + automation platforms actually function — but deployed as a managed system, not DIY tooling.

Core Capabilities

💬 Natural Language Conversations

Sync Support agents understand:

• Free-form questions

• Follow-ups and clarifications

• Multi-step conversations

• Context across messages

They don’t reset after each message.
They maintain conversation state.

📚 Trained on Your Real Knowledge

Each Sync Support agent can be trained on multiple knowledge sources, including:

• Your website content

• Internal documentation

• Policies and procedures

• Product manuals

• Uploaded PDFs

• Structured Sync Tables

This ensures responses are business-accurate, not AI-guessed.

You control:

• What sources are included

• What the agent is allowed to reference

• What it must escalate instead of answering

🔎 Live Data Lookups (Not Static Answers)

Sync Support agents can query real systems in real time, such as:

• Order status

• Appointment availability

• CRM contact records

• Account details

• Inventory or service eligibility

This is possible because agents are connected to Sync Platform actions and tables, not just text.

Example:

“Where is my order?”

Agent flow:

1. Ask for order number (if missing)

2. Look up order in connected system

3. Return real-time status

4. Offer next steps if delayed

No human required.

⚙️ Action-Capable Conversations

Unlike basic chatbots, Sync Support agents can do things:

• Create or update CRM records

• Submit tickets

• Book meetings

• Trigger refunds or follow-ups

• Route issues to the right department

• Start internal workflows

Every action follows predefined guardrails and permissions.

This is the key difference between AI chat and AI operations.

Intelligent Routing & Escalation

🧠 Intent Classification

Agents automatically classify conversations by:

• Topic

• Urgency

• Sentiment

• Department relevance

This allows instant routing without menus or forms.

🚨 Escalation Rules

When an issue meets escalation criteria, the agent:

• Stops automation

• Packages full conversation context

• Routes to the correct human or system

• Preserves history so customers never repeat themselves

Humans step in with context, not blind.

Lead Capture & Qualification

Sync Support doubles as a conversion engine.

Agents can:

• Ask qualifying questions naturally

• Capture contact details

• Enrich leads with AI research

• Insert leads into your CRM

• Trigger follow-up workflows

This works 24/7 — even when your team is offline.

Omnichannel Deployment

Sync Support agents can be deployed via:

• Website chat embeds

• Landing pages

• Internal portals

• Custom interfaces

All channels connect to the same backend logic, tables, and workflows — ensuring consistency.

Control, Logs & Governance

Every Sync Support action is:

• Logged

• Timestamped

• Attributed

• Reviewable

Admins can:

• See conversation history

• Review AI decisions

• Adjust permissions

• Disable actions instantly

• Refine responses safely

This makes Sync Support viable for real businesses, not just experiments.

Multilingual by Design

Sync Support agents operate across 50+ languages, enabling:

• Global customer support

• Localized responses

• Cross-border lead capture

Language handling is native — not bolted on.

Common Business Use Cases

🛍️ Ecommerce & Retail

• Order tracking

• Returns and exchanges

• Product questions

• After-hours support

🏢 Service Businesses

• Booking and scheduling

• Intake qualification

• Pricing explanations

• Follow-up routing

💼 B2B & SaaS

• Lead qualification

• Account questions

• Documentation support

• Ticket triage

🧾 Finance & Operations

• Status checks

• Document intake

• Request routing

• Compliance-aware responses

Pricing — Sync Support AI Agents

Basic — $50/month

• 2 AI Support Workers

• 1 knowledge source per agent

• Conversation history & AI suggestions

Pro — $100/month

• 5 AI Support Workers

• Website embed

• 10 knowledge sources per agent

• 100,000 table records

Advanced — $500/month

• 10 AI Support Workers

• 20 knowledge sources per agent

• Remove watermark

Enterprise — $1,000/month

• 20 AI Support Workers

• Custom workflows and routing

Custom plans available for high-volume or regulated environments.

Why Sync Support Exists

Most businesses don’t need “chatbots.”

They need:

• Fewer tickets

• Faster answers

• Better leads

• Happier customers

• Less manual work

Sync Support delivers that by connecting AI conversations directly to business execution.

How It Fits Into Simply Sync

• Sync Platform → orchestration & logic

• Sync Squad → internal AI teammates

• Sync Support → customer-facing AI agents

• Simply Sync → the managed system that designs, deploys, and maintains it all

👉 View full pricing on the Simply Sync page
👉 Learn More about Sync Platform
👉 Learn More about Sync Squad
👉 Learn More about Sync Support
👉 Learn More about Simply Smart 4S Program for Businesses and Enterprises
👉 Book a free architecture consultation